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Privacy Policy
Last updated: September 01, 2026
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Comprehensive information regarding user data privacy, rights, retention policies, and security protections.
At Sellora, your privacy is a fundamental right, not a feature. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our platform, you agree to the terms described here.
1 Information We Collect
We collect information you provide directly to us and information gathered automatically as you use our services.
1.1 Information You Provide
- Account Data: Name, email address, password (hashed), phone number, and profile photo when you create an account.
- Purchase Data: Billing address, shipping address, payment method details (tokenised — we never store raw card numbers), and order history.
- Communications: Messages sent via our support chat, product reviews, ratings, and Q&A submissions.
- Vendor Information: Business name, trade licence number, bank details, and KYC documents submitted by seller applicants.
- Preferences: Wishlist items, compare lists, newsletter subscriptions, and notification settings.
1.2 Information Collected Automatically
- Device & Browser Data: IP address, browser type and version, operating system, language preferences, and screen resolution.
- Usage Data: Pages visited, products viewed, time spent on pages, search queries, referring URLs, and clickstream data.
- Location Data: Approximate geolocation derived from your IP address to deliver localized currency, shipping rates, and tax calculations.
2 How We Use Your Data
We use the personal information we collect to power our services, improve user experience, and ensure marketplace integrity.
- Process and fulfill orders, handle returns, refunds, and issue invoices.
- Authenticate users and maintain secure sessions across desktop and mobile devices.
- Prevent fraud, monitor suspicious transactions, and verify vendor credentials.
- Send transactional emails (order confirmations, delivery tracking, account alerts).
- Deliver personalized product recommendations and flash deal alerts (with your consent).
- Comply with legal obligations, tax filings, and law enforcement requests where required.
3 Data Security & Retention
We implement industry-standard 256-bit SSL encryption, hardened infrastructure, and strict role-based access controls to safeguard customer data against unauthorized access, loss, or disclosure.
Effective Date: September 01, 2026
