How to Request a 30-Day Return & Replacement on Sellora
Quick Summary: Step-by-step instructions on generating prepaid DHL return labels, scheduling doorstep pickup, and instant wallet refund timelines.
Step-by-Step Instructions
Navigate to My Orders in Your Dashboard
Sign in to your Sellora account, click on your profile menu in the top right corner, and select "Dashboard". Go to the "My Orders" tab and locate the order containing the item you want to return.
Click "Request Return / Replace"
Select the specific item, choose the return reason (e.g. Defective, Incorrect Item, Changed Mind), and indicate whether you prefer an instant refund to your Sellora Wallet or original payment method, or an express replacement.
Download and Print the Prepaid Return Shipping Label
Our system automatically generates a prepaid DHL / FedEx return label with tracking code. Print the label and attach it securely to the exterior of the original packaging.
Hand Over to Courier or Drop Off
Schedule a free doorstep courier pickup or drop off the package at any authorized carrier drop-off location near you. Keep the drop-off receipt until the return is processed.
Important Guidelines & Policies
- Items must be returned with all original accessories, manuals, and manufacturer boxes.
- Personal data on smartphones, laptops, and tablets should be factory reset before return.
- Refunds are processed within 24–48 hours of warehouse inspection.
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