Returns & Refunds
3 min read
Updated October 16, 2026
What to Do If an Item Arrives Damaged in Transit
Quick Summary: Reporting courier transit damages within 48 hours for expedited same-day replacement dispatch.
All shipments on Sellora are insured against courier mishandling. In the rare event an item arrives damaged, follow these steps to receive a swift replacement.
Step-by-Step Instructions
1
Take Photos and Video Evidence
Photograph the outer shipping box, shipping label, and clear close-ups of the damaged product and serial number.
2
Submit a Transit Damage Claim
Go to Dashboard > Orders > Help > Damaged on Arrival. Upload the photo proofs within 48 hours of delivery.
3
Priority Replacement Dispatched
Our support team will approve an expedited replacement shipment immediately without waiting for the damaged unit return.
Important Guidelines & Policies
- Please do not discard the original shipping box or packing materials until the claim is finalized.
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